Customer
Support

FAQ

Our objective is to complete your case as quickly as possible. As soon as Agero receives your itemized damage estimate and color photos of the damage in question we will assign your case to a liability specialist. From the time we are able to obtain your statement as to what occurred, and pending anything unforeseen, our goal is to return a decision within 5 business days.

Your damage case will be assigned to an experienced, professional damage vehicle specialist who will take all evidence into account when determining if the service provider is responsible or not.

Agero is a leader in the roadside assistance field, not an insurance company.

Anything additional can be sent directly to the liability specialist via email or uploaded to the Agero customer portal.

A check for the repairs will be sent either directly to you or your repair facility at the address you provide.
Rental vehicles will be handled on a reimbursement basis only should Agero accept responsibility on behalf of the service provider. Agero will reimburse for a reasonable daily amount based on the repair time included on the damage estimate.
The estimate should be from a licensed repair facility on their letterhead, and should itemize all the damaged areas or parts, including labor.
Depending on a variety of factors, Agero may decide to send a licensed appraiser to physically inspect the vehicle. If this were to occur, you will be notified in advance and the appraiser will contact you to schedule the specific day and time.
Yes, if the damage is itemized including parts and labor, and on the repair facilities letterhead yes Agero will recognize that as an estimate.
We can direct you to the roadside assistance group that can arrange for a tow, or you can call Customer Care at 1-888-551-1050. If Agero determines liability for the damage, we will reimburse you for that tow expense.
Yes, Agero can work with your repair facility on the best way for them to submit the supports.
You are under no obligation to repair your vehicle, but should you decide to repair it, yes you may take it to any repair facility of your choice.
We will be providing an email confirmation upon receipt of your information via the portal. Once your case is assigned, a Liability Specialist will contact you in 48 hours.
Once a liability specialist is assigned to your case, they will take your statement along with a statement from the service provider and then review all statements, estimate and photos in order to make an informed decision.
A liability specialist will contact you at the best contact number you provided us to advise you of the decision and the next steps depending on what the decision is. An email recap of the decision will also be sent at the conclusion of the case.

Have a general question? Contact our Customer Care team below.


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Note: If your question is submitted during our working hours (Monday-Friday from 8:00 a.m. to 8:00 p.m. Eastern Standard Time) we’ll do our best to get back to you right away. If not, you’ll receive a response by the next business day. If you would like to speak with a member of our Customer Care team directly, please contact us at 1-888-551-1050.

Services are provoide by and/or through Cross Country Motor Club, Inc., Medford, MA 02155, except in Alaska, California, Hawaii, Oregon, Wisconsin,
and Wyoming where services are provoided by and/or through Cross Country Motor Club of California, Inc., Thousand Oaks, CA 91360.
Cross Country Motor Club, Inc. © Copyright 2019